Store Policy

RETURN POLICY

ALL FIREARM SALES FINAL If the firearm that was purchased is defective in any way, please refer to the manufacturer's warranty. The manufacturer will do everything they can to remedy a broken firearm, we are not able to fix as good as the manufacturer anyway.

All non-serialized items can be returned or exchanged within 14 days of purchase. MUST have receipt, no exceptions. All returns are subject to a 15% restocking fee.

Notable exceptions that can NOT be returned or exchanged:

All ammunition, reloading supplies, paper targets, clay pigeons, cleaning liquids, aerosols, single use earplugs, food stuffs.

TRADES

We will entertain all trades, we make no guarantees to complete the trade. No trades can be made on consignment items.

We research every item to the best of our ability to come up with a fair market price that the market will bear. We then offer our price accordingly.

CONSIGNMENT

We will consign almost anything, especially firearms. Standard consignment fee is 18% of the final sale price less tax. When an item sells, we will write a check and mail to you less our 18% fee. We will research to the best of our ability to come up with a fair market price that the market will bear, you can choose to agree to that price or set the price yourself. Then you will give us the minimum price you are willing to accept in the event a lower price is offered. We will always strive to get the most possible, but sometimes a guaranteed lower sale is better than no sale at all. Standard length of term is 60 days. If you wish to take back your item before the 60 days are up, you are subject to a 12% fee to compensate for our time and effort. If the item does not sell after 60 days, you are allowed to take back your item with only a $10 processing fee. Every consignment item will get at least one social media post blast. We will also, with your permission, list your item on other third-party sites such as Gunbroker, you are responsible for any and all fees associated with third-party sites. We reserve the right to terminate any consignment agreement early for any reason whatsoever, of which you are still subject to at least a $10 processing fee.

LAYAWAY

We are happy to do layaway, the greater of 25% or $150 down is needed to start the process. Pay as you wish until paid off with-in 4 months. If not paid off with-in 4 months, all payments thus far are non refundable and items will be returned to store inventory. Black Diamond Armory will NOT remind the customer of due payment, it is the customer's responsibility to keep track of time and payment left.

SPECIAL ORDER

All Special Orders are expected with-in 2 weeks unless specified otherwise. We will contact you as soon as your item(s) arrive for you to pick up at the store. Due to the rather sad state of shipping currently, please expect delays to happen.

WORK ORDER

We will inspect and quote all work orders for free. All general gunsmithing has a minimum charge of $25 across the board and $55 per hour. Item will not be returned until work order is paid.

FIREARM STORAGE

If a firearm must remain with us for any reason at all whatsoever in our storage, we will hold said firearm(s) for up to 4 months without question and with no fees. After 4 months, the owner of the firearm(s) is subject to a $25 per month fee PER ITEM payable at time of pickup, WE WILL NOT RETURN ITEM(S) UNTIL STORAGE FEE IS PAID. We have space but our space is not infinite, the upkeep involved needs to be compensated. Storage fees will not be more than 4 months worth totaling 8 months of storage, upon the 9th month, the item is considered abandoned.

ABANDONMENT

If for whatever reason at all whatsoever a firearm(s) is left in our possession for longer than 8 months, we will consider the firearms(s) ABANDONED. This means we will assume ownership of firearm(s) and do what we wish with firearm(s), which includes but not limited to reselling the firearm(s). No firearm is exempt, this includes but not limited to firearm(s) being fully paid for, firearm(s) transferred in, firearm(s) in need of repair, firearm(s) was won at a raffle event, and any other conceivable reason that the firearm(s) is left in our storage. If previous owner wishes to reacquire a previously abandoned firearm(s), the previous owner must pay any and all applicable storage fees AND must purchase at full retail price.

This privacy policy sets out how Black Diamond Armory uses and protects any information that you give Black Diamond Armory when you use this website. Black Diamond Armory is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Black Diamond Armory may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at michael@blackdiamondarmory.com. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.